Unwanted goods
If you’re shopping with us online, then you’ll be pleased to hear that you are covered by the Consumer Contract Regulations. These have been established to make sure you have an opportunity to cancel your order if the goods aren’t what you expected. After all, we all change our mind from time to time.
You have the right to cancel your order at any time, up to 14 working days after the day you receive it. You must tell us straight away if you wish to do this.
You must take good care of the items while they’re in your possession; they must be returned to us in a re-sellable condition, in the original, un-damaged packaging with all parts included.
Please note: We are unable to accept any returned E-liquids due to change of mind that have been unsealed or used in any way as this would constitute a health and safety risk.
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Faulty goods
We will refund or replace faulty goods you receive. These goods must be returned to us for testing and in some cases referral to our product suppliers for confirmation/further testing. Goods must be returned to us with all original packaging and parts.
Please note: We will only refund or exchange faulty goods that are due to a manufactural defect. We will not refund or exchange goods that have been used and are found to be in proper working condition or where damage has been caused due to misuse.
We will reimburse the cost of return postage up to the current cost of a second class parcel with Royal Mail for valid warranty cases.
For further product warranty information, please click here
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Delayed/Lost Parcels.
We will refund or replace any order that is lost by Royal Mail. Any refund or replacement will be after the 12 day grace period stipulated by Royal Mail and will be subject to full investigation by ourselves.